💖 GirlieBoo Returns, Refunds & Cancellation Policy
Last Updated: 09/05/2025
Hey boo! We hope you love everything you ordered from GirlieBoo — but if something’s not quite right, don’t worry! We’ve got your back. Read below for how cancellations, returns, and refunds work here at GirlieBoo ✨
💌 Right to Cancel
Changed your mind, babe? You’ve got 24 hours from the time you placed your order to cancel — no questions asked (but we’d love to know your reason!).
To cancel, send us a clear email at hellogirlieboo@gmail.com within the 24-hour window.
If we receive your cancellation email within that time, you're good to go — no fees, no fuss. After 24 hours, we may still be able to cancel, but additional charges could apply.
✨ Please note: This policy doesn’t affect your legal cancellation rights under consumer law.
✨ Effects of Cancellation
If you cancel during the 24-hour window:
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We'll refund your full payment, including standard delivery charges
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If you chose a more expensive delivery option, we’ll only refund the basic delivery cost
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If you’ve handled or opened the items in a way that reduces their value, we may deduct that from your refund
📦 Right to Return
If your order has already shipped, and:
Please email hellogirlieboo@gmail.com right away so we can make it right! 💕
Include the following in your message:
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Your full name
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Order number
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Email address
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Shipping address
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Date of purchase and delivery
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Item(s) you want to return or report
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Reason for return (photos help too!)
Once we approve the return, you'll be able to choose between a refund or exchange. We'll let you know what to do next.
💖 Sending Returns
Some of our items are delicate and fabulous — like lashes, accessories, or custom goods. If you're returning something, please:
📌 Please note:
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Sale items are final and cannot be refunded.
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Returns are only accepted for items in unused, unworn, and original condition.
📲 Need Help?
Got questions about returns, refunds, or cancellations?
We're here for you, boo! 💕
📧 Email: hellogirlieboo@gmail.com